Your privacy is important to us.

This Privacy Policy explains our privacy practices for our Web site visitors who have transactions with us through telephone, Internet, fax and other means of communication. In this Privacy Policy the terms “we” and “our” refers to NCOGrenville This policy does not extend to anyone who is not under our control or management, such as the operators of other Web sites that visitors can link to from our Web site. For more information about links to other sites, please refer to our Terms of Use.

1. NCOGrenville’s Commitment to Privacy

We are committed to protecting and respecting the privacy of our clients and our Web site visitors. For that reason we have taken, and will continue to take, measures that protect the privacy of personal information held by us.

This Privacy Policy provides you with details regarding: (1) why we collect personal information; (2) what we do with that information; (3) the steps that we take to ensure that access to that information is secure; (4) how you can access personal information pertaining to you; and (5) who you should contact if you have questions and concerns about our policies or practices.

Since we regularly review our policies and practices, your comments are always welcome. We reserve the right to change this Privacy Policy at any time. We encourage you to review our Privacy Policy to make sure that you understand how information that you provide will be used.

2. What is Personal Information?

Personal information means information that would allow a specific individual or information that can be directly associated with an individual. Personal information does not include aggregate information from which individual identities have been removed.

3. When we collect Personal Information...

We do not automatically gather any personal information, except when it is provided to us voluntarily by the site visitor with their consent in order to gain access to limited-entry or special feature areas of our Web site. Site visitors can visit the public sections of our web site without revealing any personal information. NCOGrenville does reserve the right, however, to collect and perform statistical analysis of the internet traffic of the NCOGrenville Web sites and online tools for its internal use. Information collected does not allow NCOGrenville to identify any individual or any personal information of the visitor.

4. How we use Personal Information...

Personal information is never shared with any individual or other organization. NCOGrenville uses your personal information collected on this Web site primarily for the following purposes:

  • To allow you access to limited-entry areas of our Web site as appropriate.
  • To deliver services, such as newsletters, events, training, software or materials you request.
  • To alert you about product updates, special offers, updated information and other news and services from NCOGrenville.
  • To ensure our Web site is relevant to your needs.
  • To help us create and publish content most relevant to you.
  • To contact you in response to sign up forms or requests such as Newsletter Sign Up or Contact Us.

5. How long do we hold Personal Information?

Personal information is retained only for so long as is necessary for the purposes set out above. When no longer required, we will destroy, erase or de-personalize the information. Legal requirements may necessitate our retaining some or all of the personal information we hold for a period of time that is longer than we might otherwise hold it.

6. Accuracy

To ensure that the personal information you provided is accurate, complete and up to date, we urge you to provide us with updates regarding such information and to inform us of any errors affecting the personal information that we hold.

7. Security Measures

We will continue to keep in place security measures in an effort to protect the personal information held by us from unauthorized use, access, disclosure, distribution, loss or alteration. Access to personal information will be restricted to our authorized personnel who require the information in order to perform their duties properly. In addition, access will be limited to only that information that is strictly necessary for the performance of those duties. We do not sell or provide your personal information to any third parties.

8. Accessing Personal Information

Our members are entitled to access the personal information held by us concerning them. You can access your personal information by making a written request to us. We will generally respond to your request for information within thirty days, unless, for reasons beyond our control, a longer response time is necessary, in which case, you will be advised accordingly.

9. Complaint Process

If you are not completely satisfied with or wish to submit comments concerning this Privacy Statement or its application by us, we invite you to convey your concerns or suggestions to us. We will reply as quickly as possible and inform you of the steps, if any, that have been or will be taken in order to address the concern or implement the suggestion. Personal information is never shared with any individual or other organization. If you have any questions about our privacy practices, please email us.